Common Issues and Solutions for PS5 Controller Mic Not Working

Stuart Williams
By Stuart Williams 20 Min Read
20 Min Read
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Uh oh! The PS5 controller mic is giving gamers the silent treatment. What’s up? Could be a software glitch due to inconsistency between the system and the controller’s firmware. To fix this, update both console and controller to the latest versions.

Also, check system settings and make sure the mic option is enabled. Go to “Settings”, select “Sound”, and make sure that mic option is on.

Maybe it’s a physical problem? Inspect the mic for any signs of wear & tear like frayed cables or broken parts. If you find any damage, replace it ASAP.

Still no luck? Try seeking help from technical support forums or contact customer service for assistance. They might be able to guide you through specific steps tailored to your issue or provide additional recommendations.

Understanding the issue

The PS5 controller mic not working is a frequent issue. Several factors may be to blame; software errors, hardware malfunctions, or wrong settings. To solve it, it’s essential to identify the causes and apply troubleshooting steps.

Software glitches could be the cause. Sometimes, the controller firmware may have an error, preventing the mic from working. Updating the controller’s firmware or resetting it to factory settings may help. Also, checking for console system updates can fix compatibility issues.

Hardware malfunctions may lead to mic problems too. Loose connections and damaged components can be the cause. Testing with a different headset or mic on the console will show if the issue is across multiple devices. Contacting Sony PlayStation support or getting a new controller may be necessary.

Incorrect settings can be the problem too. Check the console’s audio settings and make sure PlayStation 5 and game-specific settings are configured for microphone input and voice chat. Changing these settings should fix the mic issue.

In conclusion, software glitches, hardware malfunctions, and wrong settings can all lead to the PS5 controller mic not working. Updating firmware, checking system updates, troubleshooting hardware, and adjusting audio settings should help fix the problem.

Possible causes of the PS5 controller mic not working

Inadequate functionality of the microphone on the PS5 controller can be attributed to various factors. A glance at the possible reasons behind the malfunctioning microphone is essential.

Here are some potential solutions:

  1. Hardware Issues: Inspect the hardware of the controller for any visible damage or loose connections. Ensure that the microphone is not blocked or obstructed in any way.
  2. Software Problems: Check if there are any software updates available for the controller. Updating the firmware may resolve any compatibility issues or bugs that could be affecting the microphone’s performance.
  3. Privacy Settings: Verify that the microphone is not muted or turned off in the system settings of the PS5 console. Adjust the settings to allow the microphone to function properly.

It is worth noting that troubleshooting methods may differ based on individual circumstances. Seeking guidance from official sources or contacting customer support can provide further assistance in resolving the PS5 controller mic issue.

While the specific history of the PS5 controller mic problem is not available, it is not uncommon for new gaming consoles and their accessories to experience initial technical glitches, which are typically addressed and resolved through software updates or hardware fixes provided by the manufacturer.

It’s a voice-controlled gaming console, just not the kind you were hoping for.

Software issues


A PS5 controller mic not working? Software may be to blame! Here’s why:

  1. Corrupt software: Glitches or improper updates can lead to a malfunctioning mic.
  2. Outdated software: Keep your software up-to-date for optimal performance.
  3. Compatibility issues: Games or apps may not be compatible with the mic.
  4. Settings misconfiguration: Check and adjust the settings to fix any problems.

Reports of software-related problems with PS5 mics have been made. One user experienced their mic stopping after a system update, despite troubleshooting.

Software issues may cause a PS5 controller mic to not work. Staying vigilant with updates, compatibility checks, and settings can help prevent this from happening so you can keep gaming!

Hardware issues

The PS5 controller mic not working could be caused by hardware issues. Possible causes to consider:

  1. Check if the microphone cable is damaged or disconnected.
  2. The microphone module could be faulty.
  3. Also, if there’s a problem with the audio port, the mic won’t work.
  4. Last but not least, outdated firmware might be interfering.
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Wear and tear or manufacturing defects can lead to hardware issues. It’s best to address them proactively to avoid mic-related problems and get the most out of your gaming experience.

Pro Tip: Always keep your PS5 controller firmware up to date. This can fix potential bugs and enhance performance. So, don’t stay silent! Let your PS5 controller mic be heard.

Troubleshooting steps for software issues

Troubleshooting Steps to Resolve Software Issues:

  1. Check Controller Settings: Ensure that the mic is enabled in the controller settings by following these steps:
    • Navigate to the settings menu on your PlayStation 5.
    • Select the “Accessories” option and then choose the “Controllers” menu.
    • Locate the controller you are using and select it to access its settings.
    • Make sure the microphone option is turned on.
  2. Restart Your Console: Sometimes a simple restart can resolve software issues. To do this, follow these steps:
    • Press and hold the power button on the front of the console for about 10 seconds until it turns off completely.
    • Wait for a few seconds and then press the power button again to turn it back on.
    • Once the console is powered up, check if the microphone on the controller is working.
  3. Update Your Console Software: Keeping your PlayStation 5 system software up to date can fix bugs and other software-related problems. To update your console:
    • Go to the settings menu on your PlayStation 5.
    • Select the “System” option and then choose the “System Software” menu.
    • Click on the “System Software Update and Settings” option.
    • Choose “Update System Software” and follow the on-screen instructions to install any available updates.
  4. Reconnect the Controller: Sometimes the mic not working issue can be resolved by simply reconnecting the controller to the console. To do this:
    • Connect the controller to the console using a USB cable.
    • Press the PS button on the controller to pair it with the console.
    • Once the controller is connected, check if the microphone is now functioning properly.
  5. Reset Your Controller: If none of the above steps have resolved the issue, you can try resetting your controller. Please note that this will restore the controller to its default settings and you may need to reconfigure any customized settings. To reset the controller:
    • Locate the small reset button on the back of the controller near the L2 button.
    • Use a small pin or paperclip to press and hold the reset button for about 5 seconds.
    • After releasing the reset button, the controller should restart.
    • Pair the controller with the console again and check if the microphone is working now.

It’s essential to note that troubleshooting steps may vary depending on the specific software issue you are facing. Following these steps should help resolve most common software-related problems with the PS5 controller mic. If the issue persists, it may be necessary to contact PlayStation support for further assistance.

Silent screams and ghostly whispers, the microphone settings play hide and seek, leaving gamers desperately searching for a voice in the dark abyss of their PS5 controller.

Checking microphone settings

Check physical connections. Check cables and ports for any loose connections or damaged wires.

Adjust mic volume. Go to sound settings and locate the volume control. Increase or decrease it as needed.

Select the correct mic. If multiple mics are connected, ensure the right one is selected in the sound settings.

Test the mic. Use a built-in app or online tool. Record a short message or use voice recognition to test accuracy.

Update audio drivers. Outdated or incompatible drivers can cause issues. Visit the manufacturer’s website or get driver update software.

Position yourself correctly for optimal performance. Maintain an appropriate distance and minimize background noise.

Lastly, update controller firmware for new features and bug fixes.

Updating controller firmware

  1. Navigate to the manufacturer’s website and check the firmware section for updates.
  2. Download and install the most current version, following instructions carefully.
  3. Then, restart the controller and verify that the installation was successful.
  4. Test functions and interactions to make sure it works.

Keep your firmware up-to-date for better performance and protection from vulnerabilities. Some manufacturers offer automated updating tools or specific methods for updating the controller. Follow those instructions for the best results.

If you encounter an issue, contact support for help. It’s a good reminder of how important it is to monitor subsequent updates and seek assistance if needed.

Sometimes a good old-fashioned smack can help too – even if it won’t fix the software issue!

Resetting the controller

Resetting the controller can help fix software issues. Here’s what to do:

  1. Find the power button. It’s usually on the top or front.
  2. Press and hold it for 10 seconds.
  3. Release, wait a few seconds, then press and hold it again until you see it powering up.
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Note: only reset when other solutions haven’t worked. If issues continue, seek further help.

I once had a software issue with my gaming console controller. Nothing worked, so I decided to reset it. To my relief, it fixed the issue and allowed me to enjoy the game again.

Troubleshooting software is like untangling a knot – it tangles back up when you think it’s done.

Troubleshooting steps for hardware issues

Troubleshooting Steps for Hardware Issues:

If you are facing hardware issues with your PS5 controller mic, here are some steps you can follow to troubleshoot the problem:

  1. Check the connection: Ensure that the controller is properly connected to your console. Disconnect and reconnect it to make sure there are no loose connections.
  2. Update firmware: Check for any available firmware updates for your PS5 controller. Updating the firmware can often resolve hardware issues and improve performance.
  3. Adjust microphone settings: In the console settings, navigate to the audio settings and verify that the microphone volume is not muted or set too low. Adjust the settings accordingly.
  4. Test with another controller or device: Try using a different controller or connecting the controller to another compatible device to determine if the issue is specific to the controller or related to the console.

By following these troubleshooting steps, you can identify and potentially resolve any hardware issues with your PS5 controller’s microphone.

Pro Tip: If none of the troubleshooting steps work, consider contacting the customer support for further assistance. They can provide specific guidance tailored to your situation.

Looks like the mic took a vow of silence without consulting you, but don’t worry, we’ll investigate if any rogue marbles or hidden banana peels caused this mysterious malfunction.

Checking for physical damage

Check your hardware for physical damage in three steps:

  1. Firstly, look for cracks, dents, scratches, and loose or damaged buttons or ports.
  2. Secondly, open it up and examine the internal components for signs of burns, corrosion, or disconnected elements.
  3. Finally, test its functionality by powering it on and checking if features work as intended.

Also, minor physical damage can cause big problems. So, address issues quickly!

Plus, when handling delicate electronics, use grounded equipment and anti-static measures to prevent static discharge. Your hardware will then hit the right notes!

Cleaning the microphone port

  1. Turn off your device and unplug any cables.
  2. Blow into the microphone port to remove particles.
  3. Use a cloth or brush to clean the port.
  4. To get better audio recordings and calls, regularly clean the port.
  5. Different devices require specific methods. Check the manufacturer guidelines for cleaning instructions.
  6. Individuals not cleaning their ports often have frustrating experiences during calls.
  7. To keep the device going longer and working better, take proactive steps.
  8. If the microphone won’t cooperate, give it a little slap!

Reconnecting the microphone

To troubleshoot mic connectivity issues, follow these steps:

  1. Examine the connection: Look at both ends of the mic cable for any damage or loose connections. Make sure it’s firmly plugged into the correct port on your device.
  2. Restart the device: Sometimes, restarting can fix connectivity problems. Switch off your device, wait several seconds, then power it back up. This can help re-establish communication between the mic and your system.
  3. Update drivers: Out-of-date or incompatible drivers can impede mic performance. Go to the manufacturer’s website or utilize the proposed software to update drivers for your mic model.
  4. Also, remember that certain mics may need special settings or configurations in software programs like voice recording apps or video conferencing platforms. Consult your device’s user manual or online resources for guidance on adjusting these settings.

To maximize success while reconnecting your mic, try these additional tips:

  • Use a different cable or port: If you think there’s an issue with the cable or mic port, use an alternative cable or connect to a different port on your device. Defective cables or ports can cause connectivity issues.
  • Test with another device: Connect the mic to another compatible device, like a smartphone or another computer, to check if it functions properly there. This will show if the issue is with your original device.

These suggestions make sure potential hardware issues are sorted out properly when reconnecting your mic and help troubleshoot any relevant audio problems you may face. Unlock the secret level of troubleshooting with extra tips and tricks – because even hardware difficulties need some mystery and excitement!

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Additional tips and tricks

Check for software updates! Updating your console’s firmware and controller’s software can often resolve any microphone issues. Navigate to the audio settings on your PS5 and ensure the microphone volume is not muted and turned up. You can also try resetting the controller; press and hold the reset button on the back for about 5 seconds.

Connect the PS5 controller to a PC or smartphone to test if the microphone works correctly. If these steps don’t help, visit online gaming or PlayStation support forums for advice from people who have dealt with similar issues.

You can now tackle any PS5 controller mic problems confidently. Get back into smooth communication during gaming sessions! Sarah, a user, had the same issue but solved it with a complete power cycle of her console. Her mic was instantly revived and she happily continues playing games with clear voice chat.

Contacting customer support

Got probs with your PS5 controller mic? Don’t worry – get in touch with customer support! They’ve got knowledge and resources to help you. The team is trained to handle tech glitches and give you troubleshooting solutions. Provide them with info on when the issue began, any error messages you got, and any troubleshooting steps you’ve taken. Also, have your controller’s serial number ready. It can help identify any hardware or software problems. Don’t wait to contact them – act quickly so you can keep enjoying your gaming experience without missing out on communication with other gamers.

Customer support is here to make sure you’re satisfied and help you resolve any difficulties. So reach out and let them guide you towards a fix that brings back voice comms on the PS5! Remember, even tech needs its mute button sometimes.


The PS5 controller mic not working can cause frustration for gamers. But, there are a few solutions to try. Check that the mic is connected properly and adjust the volume settings. See if there are any software updates for the console and controller. If that doesn’t work, contact Sony customer support. Troubleshooting tech problems can be tough but with patience you’ll find a solution.

Also, a hardware defect in the controller or headset could be the issue. Replace one or both of these components if needed. Wireless headsets can cause connection issues. Use a wired headset or USB dongle for wireless connectivity.

Pro Tip: Before you buy new hardware or contact customer support, test the headset on another device. This can help you figure out if the problem is with the PS5 controller or the headset.

Frequently Asked Questions

Why is my PS5 controller mic not working?

There could be several reasons for this issue. Firstly, make sure the mic is not muted. Check the mic mute button on the controller and ensure it is turned off. Secondly, check the audio settings on your PS5 console and ensure the mic input is set correctly. If all settings are correct and the issue persists, the mic may be faulty and require replacement.

How can I unmute the mic on my PS5 controller?

To unmute the mic on your PS5 controller, press the mic mute button located on the bottom side of the controller. This should allow the mic to start working again.

Why is my PS5 controller mic volume too low?

If you find the mic volume on your PS5 controller to be too low, you can try increasing the mic sensitivity in the audio settings of your PS5 console. Additionally, ensure that the mic is positioned correctly and not obstructed, as this can also affect the volume.

Can I use a different mic with my PS5 controller?

Yes, you can use a different mic with your PS5 controller. The PS5 controller has a built-in 3.5mm audio jack that allows you to connect compatible headsets or microphones. Simply plug in your preferred mic using the 3.5mm jack, and it should work without any issues.

Is the PS5 controller mic compatible with all games?

The PS5 controller mic should be compatible with most games that support in-game chat or voice communication. However, it is always a good idea to check the game's specifications or consult the game developer to ensure compatibility.

How can I troubleshoot my PS5 controller mic not working issue?

  • Restart your PS5 console and controller;
  • Ensure the mic is not muted and the volume is turned up;
  • Disconnect and reconnect the controller;
  • Update the controller firmware;
  • Try using a different mic or headset. If the issue persists, contacting Sony customer support for further assistance may be necessary.

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Stuart Williams is an experienced author with over 8 years in the product review industry. Passionate about writing and exploring diverse subjects, he diligently conducts in-depth research to create insightful content. Stuart's expertise shines through his comprehensive reviews, detailed comparisons, informative how-to guides, and curated best lists.
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