Troubleshooting Guide: Why Is My Ring Doorbell Recording a Black Screen?

Stuart Williams
By Stuart Williams 7 Min Read
7 Min Read
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Frustration can surface when a Ring Doorbell records a black screen, instead of capturing any footage. Insufficient lighting in the monitored area, or a misalignment of the camera lens, can cause this issue. To address it, try installing additional outdoor lights or motion sensor lights. Also, clean the camera lens and adjust the doorbell’s position for optimal surveillance coverage. Additionally, check for software updates, which may include bug fixes and improvements.

Seeing a black screen on your Ring Doorbell is like watching a suspenseful movie, only to have the climactic scenes mysteriously cut out – bad timing!

Understanding the issue

Ring Doorbell users may sometimes be presented with a black screen recording. This can be caused by many factors. It’s helpful to know what they are so you can fix the issue.

Insufficient lighting can be a cause. These doorbells use infrared tech to capture images in low light. If it’s too dark or the lighting is weak, the camera won’t get clear images. So, make sure there’s enough light around your doorbell.

Software glitches or compatibility issues could also be to blame. Check if your device’s firmware is up-to-date and install any available updates. Plus, ensure that your Ring Doorbell is compatible with your OS and meets all system requirements.

Weak or unstable Wi-Fi signals can lead to poor quality footage, including black screens. Position your router closer to the doorbell, or use Wi-Fi extenders to help.

Physical obstructions such as objects or bugs in front of the lens can also cause the issue. Regularly check and clean the lens area.

To avoid black screen recordings, make sure there’s sufficient lighting, keep your device updated, maintain a stable Wi-Fi connection, and ensure no obstructions are blocking the camera lens. Peekaboo!

Possible reasons for the black screen

A black screen on your Ring Doorbell could be caused by several factors, including:

  • Dirty camera lens
  • Software/firmware glitches
  • Weak Wi-Fi and power supply
  • Extreme weather
  • Recent app installations or changes in settings
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To resolve the issue, you can try the following steps:

  1. Clean the camera lens with a soft cloth to ensure clear visibility.
  2. Restart the device and check for available software updates.
  3. Make sure your doorbell receives enough power and the Wi-Fi is strong.
  4. Install a protective cover for extreme temperatures.
  5. Disable recent app installations/changes in settings to see if it resolves the problem.

Pro Tip: Regular maintenance/monitoring can help prevent black screen recordings. Keep all components clean and properly secured for great performance and long life.

Troubleshooting steps

If your Ring doorbell is recording a black screen, don’t despair. You can take some simple steps to get it back up and running!

  1. Check the lens. Make sure it’s free from debris. Wipe away any dust or smudges with a soft cloth.
  2. Adjust the lighting. Too much or too little light can cause a black screen. Make sure your device is in the right place to get good lighting.
  3. Reboot your device. Disconnect the power source for a few seconds and then reconnect it. This may fix any software glitches.
  4. Update the firmware. Check for updates in the Ring app and install them.

Other factors like Wi-Fi connectivity and extreme temperatures can also affect your Ring doorbell. If none of these solutions work, contact Ring customer support. Don’t miss out on the security and peace of mind you get from your Doorbell!

Contacting Ring customer support

Having trouble with your Ring doorbell recording all black? Here’s how you can get help from Ring customer support:

  • Visit the official Ring website and go to the ‘Contact Us’ page.
  • Choose the option that best fits with your issue.
  • Use the contact info like phone or email to reach out.
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When you contact the support team, make sure to include your device model and software version. This will help them figure out what’s wrong and give you better solutions.

Pro tip: Before calling for help, try resetting your Ring doorbell. Just press and hold the reset button for 15 seconds. This might fix minor glitches that cause the black screen issue.


Users of Ring Doorbells can have trouble with recordings that are black screens. The main source of this is a lack of good lighting in the surveillance area. Dim lighting makes it hard for the doorbell to capture clear footage, resulting in dark or partly blurred recordings.

To tackle this, make sure the surveillance area is bright. Try adding extra lights or changing the existing ones, to give enough light to the camera. This will make the recordings better and eliminate black screens.

It’s significant to clean the camera lens often and make sure nothing, such as dirt or debris, blocks its view. A dirty lens can create poor video quality and might cause black screen recordings.

Also, an outdated firmware version may lead to black screen recordings. Ensure you have the newest firmware updates for your Ring Doorbell. These updates can fix bugs and improve video recording.

Additionally, if you still get black screen recordings, contact Ring’s customer support. They know how to troubleshoot this problem and can help you resolve it.

Pro Tip: To avoid black screen recordings, ensure good lighting, clean the lens, and change motion sensitivity settings within the app. This can optimize video capture by reducing false triggers while still getting the important events.

Frequently Asked Questions

1. Why is my Ring Doorbell recording only a black screen?

There could be several reasons for this issue. Firstly, check if the camera lens is clean and not obstructed. Ensure that the infrared lights around the lens are not covered. Additionally, verify if the device's firmware is up to date. If the problem persists, contact Ring customer support for further assistance.

2. How to clean the camera lens on my Ring Doorbell?

To clean the camera lens, you can use a soft, lint-free cloth. Gently wipe the lens to remove any dirt or smudges. Avoid using harsh chemicals or abrasive materials as they can damage the lens. After cleaning, check if the recordings are still appearing as a black screen.

3. Why are the infrared lights on my Ring Doorbell blocked?

If the infrared lights around the camera lens are blocked or covered, it can result in black screen recordings. Ensure that there are no obstructions such as spider webs, dirt, or any object in front of the lens. Clearing the area around the lights should resolve this issue.

4. How can I update the firmware on my Ring Doorbell?

To update the firmware on your Ring Doorbell, open the Ring app on your smartphone. Navigate to the device settings and look for the firmware update option. If an update is available, follow the on-screen instructions to install it. Updating the firmware can often fix various issues, including black screen recordings.

5. Why should I contact Ring customer support?

If your Ring Doorbell continues to record black screens despite following the troubleshooting steps, it is recommended to contact Ring customer support. They have specialized knowledge and tools to diagnose and solve complex issues related to Ring devices.

6. Will resetting my Ring Doorbell fix the black screen recording problem?

Resetting your Ring Doorbell can sometimes resolve software-related issues. However, before performing a reset, try the other troubleshooting steps mentioned above. If none of them work, you may consider resetting your device as a last resort. Keep in mind that resetting will erase all device settings and configurations.
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Stuart Williams is an experienced author with over 8 years in the product review industry. Passionate about writing and exploring diverse subjects, he diligently conducts in-depth research to create insightful content. Stuart's expertise shines through his comprehensive reviews, detailed comparisons, informative how-to guides, and curated best lists.
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